workride faqs.

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employer FAQs.

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  • If an employee leaves employment before completing their lease, they'll be required to follow your early termination process. By default, this process allows employees to settle the outstanding salary sacrifice through their final net pay, or by making a direct payment. As an employer you will then contact Workride to terminate the lease and approve of Next Steps options to be provided. Workride will then engage directly with the individual to discuss their next steps in regards to their ride equipment ownership options.

  • The NZ government is helping businesses support a shift to healthier transport modes by removing fringe benefit tax on bikes, e-bikes, and scooters provided to employees for commuting. However, employers face significant compliance and regulatory challenges if planning to facilitate this benefit internally, Workride is here to help. Workride removes employer headaches, by ensuring compliance through NZ’s only approved scheme, and efficiently managing the administration for participating employees.

    Want to read up on the fringe benefit exemption? - Legislation link here

    Want to read up on IRD’s commentary on this? (Page 77-88) - Tax bulletin link here

  • The journey of Workride over the past year has been marked by collaboration with leading New Zealand councils, organisations, agencies, and businesses, all aiming to develop New Zealand’s ride-to-work benefit scheme.

    A key milestone was the 9-month comprehensive review conducted with NZ’s top tax consultants and Inland Revenue, ultimately resulting in several binding rulings that provide the tax and legal foundation for Workride, New Zealand’s ride-to-work benefit scheme. This development ensures that participating employers can offer Workride with confidence, knowing they are compliant with legal and tax regulations.

    Workride, New Zealand’s ride-to-work benefit scheme’s IRD binding ruling link

  • When an employee leaves employment during the Workride lease period and is either unable or unwilling to settle their salary sacrifice commitments, Workride has an established process to manage the situation.

    During the lease, Workride holds the ownership of the ride, giving the employee exclusive possession rights. The employer will have an early termination process that by default allows the participating employee to settle their salary sacrifice obligations.

    If an employee is unable to meet these obligations, the employer is initially encouraged to seek an internal resolution.

    In instances where an internal resolution isn't feasible, Workride's legal ownership of the ride enables a second outcome. Workride can assist in reclaiming the equipment from the employee and return it to the employer. Subsequently, the employer has the option to reassign the ride to another employee. In such cases, Workride facilitates the setup of a new lease agreement and revised salary sacrifice arrangement, ensuring the ride remains productively utilized within the organization.

  • Prior to the lease period ending, Workride will directly contact the individual to discuss the “Next Steps” options regarding their ride equipment ownership. The initial lease allows for the Next Steps to be actioned, enabling a gifting option from Workride to the individual of the ride equipment after 12 months. Workride charges no fees or additional costs when offering the Next step options, these include:

    Next Steps Deed (Gift): This option gives the ability for the individual to keep their ride equipment as a gift from Workride. Allowing the transition from legal possession to full ownership, giving employees the ability to permanently keep their bike, e-bike, or scooter.

    Returning the Equipment: Alternatively, employees have the choice to return their ride to a predetermined Workride location. Our team then takes responsibility for the equipment, whether it involves recycling, repurposing, or donating it in line with our sustainability commitments

  • While running your own scheme might seem appealing, navigating the intricacies of tax compliance involving GST, FBT, PAYE, GAAR, and adhering to Employment law can be daunting. Workride has designed a program to ensure complete tax compliance and legal safeguarding for employers. Plus, we do all this at no cost to you! Our dedicated software platform handles all administrative tasks. All you need to do is sign up, approve the benefits, and let us manage the rest, from complex tax matters to ongoing regulatory monitoring. With Workride, you can offer a valuable employee benefit without the headache.

  • For the best advice tailored to your unique circumstances, we recommend contacting your accountant. They can provide specialized guidance and help develop a strategy that enables you to maximize this benefit effectively.

  • The Workride Benefit Scheme operates using a 'salary sacrifice' system. When an employee opts to forgo a part of their salary for a Workride-approved benefit, this deduction is made from their pre-tax income. As a result, the employee ends up paying less in PAYE, Kiwisaver, and ACC levy, which in turn leads to a reduced Kiwisaver and ACC levy bill for you, the employer.

    Here are a few examples of payroll blogs/info on Workride. - Smartly Payroll Link - Crystal Payroll Link - iPayroll Link - PayHero Link

  • Workride is dedicated to reshaping New Zealand's transportation landscape by promoting cycling. In collaboration with government bodies, local councils, and the riding industry, we offer a comprehensive scheme that benefits both employers and employees. By making cycling accessible and cost-effective, we aim to reduce traffic congestion, promote healthier lifestyles, and foster a more motivated workforce. With our robust partnerships and commitment to excellence, Workride is a movement for a healthier New Zealand.

  • Register online and we'll send you our onboarding pack with legal documents and guidelines. Once registered, we create an account for you on our web app where you can review and approve employee requests. We handle the paperwork and compliance checks.

  • Any employer based in New Zealand can register with Workride to offer this benefit to their employees. Simply register online, and we'll send through all the necessary documentation to get you started.

  • The employee gets the commuting equipment through a lease with WorkRide, either for 12 months or until they leave their job, whichever is sooner. Even though they use it, WorkRide owns the equipment during this lease period. The employee is responsible for its care. So, if it's lost, damaged, or stolen, they'll need to fix or replace it. They must also use it correctly, according to its maker's guidelines, follow certain WorkRide rules, and mainly use it for getting to and from work.

  • During the 12-month lease with WorkRide, the employee holds legal possession of the ride, but Workride retains ownership .At the conclusion of the 12-month lease of the ride equipment, the participating individual will receive an email directly from Workride outlining their ‘Next steps’ options regarding ownership of the ride equipment.

  • At the end of the access period, there's no extra hassle for you. Our employer agreement ensures that Workride takes ownership of all the ride equipment processed through the scheme, leaving us responsible for its future. Once the lease agreement ends, whether due to the 12-month expiry or an employee's departure of employment, WorkRide directly contacts the participating individual to discuss the Next steps in regards to ride equipment ownership options.

  • Once you're onboarded with Workride, maximize employee engagement with the scheme by creating a dedicated section under staff benefits on platforms like Teams or Slack, giving an overview of Workride. Additionally, display visual posters in communal office areas and weave information about Workride into welcome materials for new employees. This approach ensures the scheme's visibility and accessibility, during the onboarding process we can supply all the collateral you require.

  • Many employers choose to fund the Workride scheme directly from their own cashflow, recognizing the significant benefits it brings to staff in terms of health and wellbeing.

    If direct funding isn’t an option for you, stay tuned!

    We are in collaboration with trusted capital partners who are developing a financing mechanism to enable any employer to offer Workride to their employees

  • When your employee chooses a ride through Workride, we invoice you for a 12-month lease equivalent to the ride's cost. Your employee then salary sacrifices this total amount. As an employer you are able to claim GST on this expense, however you are also required to pay GST on the supply, these net out to zero on day one. The employee's salary sacrifice is the GST inclusive ride cost, ultimately enabling you to recover the total cost of operating the scheme.

  • Under the Health & Safety at Work Act, your organisation is only liable for employees when they are performing official tasks, like biking to a work-related meeting. Commuting is not covered by this Act. However, when offering the Workride scheme, it's recommended to promote cycle skills training, especially for e-bike users. There are numerous certified trainers across New Zealand who offer specialized training. Even though daily commuting isn't included in the Act, providing safe cycling guidelines is a responsible step. For more insights on cycling safety, visit www.bikeready.govt.nz.

  • The salary sacrifice and the lease are distinct from each other. While the salary sacrifice helps the employer recoup the costs of the ride, any mishaps with the leased equipment, like damage or theft, won't stop the salary sacrifice. So, an employee might finish their equipment lease but still have to continue with their salary reductions. For instance, if an employee takes a break and the salary sacrifice pauses, they might still be making salary sacrifices after the lease ends.

  • Employees typically enter the Workride arrangement once over the estimated useful life of the equipment, starting from the day the lease agreement begins. However, there are exceptions that may warrant an early replacement. These can include situations like theft or destruction of the equipment, excessive wear and tear, a change in the employee's commuting needs, accidental damage that renders the equipment impractical to use, changes in an employee's physical health that necessitate different equipment, or changes in local regulations that require compliance with new safety or legal standards.

  • During the initial lease period, the participating employee holds legal possession of their chosen ride equipment. Workride strongly encourages employees to obtain adequate cover for their ride to safeguard against damage or theft. Employees should simply notify their contents insurance provider about the replacement value of their ride.

  • The salary sacrifice period cannot be shortened from 12-months due to tax compliance. GAAR considerations would apply.

employee FAQs.

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  • If you depart your job within the 12-month lease term, by default you will settle your outstanding salary sacrifice commitments with your employer through either residual final net pay or directly from a top up. This action is consistent with the early termination provision in the Workride lease agreement. Your Next Step options will only be presented once your employer gives approval to Workride.

  • Workride uses a 'salary sacrifice' approach. You divert a portion of your pre-tax salary towards a benefit, like a bike or scooter. This means you're taxed on a reduced salary, leading to direct Income Tax savings. Additionally, this setup impacts your KiwiSaver and student loan contributions. So, while these aren't tax savings, they reduce your out-of-pocket expenses. In total, Workride offers tax savings and restructures your earnings to make getting a new ride more affordable.

  • The in-store surcharge on rides makes it possible for you to use the Workride savings on any in-store choice! This surcharge, expect 5%, ensures our retail partners can sustainably offer all rides through our scheme.

  • Contact HR: Start by reaching out to your company's HR department. They should be able to confirm if the company is registered and provide you with the company password that was issued during the onboarding process.

    Check for Registration Confirmation: If your HR department is unsure, they can check their records for an onboarding email from Workride, which would confirm their registration status.

    Express Interest: In case your employer is not yet registered, this is an excellent opportunity to express your interest in having Workride as a benefit.

  • The cost and savings through Workride will vary based on your individual circumstances, such as your income, KiwiSaver contributions, and student loan details. To get a tailored idea of your potential tax savings, use our online estimator. Remember, it's not just about tax savings. With Workride, a portion of your income is also redirected towards your chosen ride, softening the blow to your wallet. Dive into the estimator and see how much you could benefit!

  • The "Workride Cost Offset" is the unique advantage you get when acquiring a ride through the Workride scheme. It essentially represents the difference between the regular retail price versus the impact your take-home pay. Simply put, take the price given by the retailer and subtract the Workride Cost Offset to see the true out-of-pocket effect on your income. It's a smart way to make your ride more affordable without feeling the full pinch on your paycheck.

  • The "Workride Offset" breaks down into two main components: tax savings and the smart use of your income. When you join the Workride scheme, you sacrifice a portion of your pre-tax salary for your chosen ride. This action reduces your taxable income, so you end up paying less tax overall. Furthermore, the money that used to go towards other financial commitments, like KiwiSaver or student loans, is now assisting in covering the cost of your ride. Together, these factors create a sensation of getting a significant discount on your ride's retail price, making the whole process feel much lighter on your wallet. This combined benefit is what we term the Workride Offset.

  • By choosing a new ride through Workride, you're essentially swapping out taxed income for a new ride. The cost of the ride is taken from your pre-tax salary, which lowers your taxable income. With a lower taxable income, you pay less in income tax (PAYE) and ACC Levy, creating tax savings for you.

    Instead of paying tax, and then buying a ride with what's left, we help you remove the tax step altogether meaning a lower cost to you!

  • With Workride, there isn't a fixed spending cap for choosing your ideal bike. We want to ensure you have the flexibility to select the best bike to enhance your commute. However, it's essential to note that some employers might set a limit due to cash flow considerations and to ensure the scheme remains accessible to all employees. Always check with your employer for specific guidelines.

  • Certainly! You're eligible to join the Workride scheme if your employer is registered with us, you receive your income through PAYE, and you're a New Zealand tax resident. Just ensure you choose your ride from one of our approved retailers.

  • Once your lease finishes, Workride will engage with you directly to present and discuss your ‘Next Steps’ options regarding ride equipment ownership options. It's worth noting that during the lease, you hold legal possession but not ownership of the ride.

  • With Workride, you have access to an extensive network of approved retailers,If you've already picked out your desired ride, simply visit your preferred approved store and provide them with your customer code to place an order. For a handy reference, check out our store map on our website to locate the nearest participating retailers. If your local shop isn't part of our network yet, they can easily join Workride, expanding our community and giving you even more options.

  • Certainly! Any bike shop can join Workride and become an approved store. Stores can sign up on our retailer page to begin their Workride retail partnership journey.

  • Through Workride, you have the freedom to choose what keeps you moving! This includes any bike, e-bike, scooter, and e-scooter that retailer are currently selling! Just make sure your choice is classified as a mobility device and not a motor vehicle under current legislation. Remember, as regulations change, the options available might too. But don't worry, we'll always keep you updated on the latest choices available.

  • Before collecting your ride from the retailer, you have the option to cancel your order. If you wish to exchange for a different ride, this decision must also be made before pickup. In such a case, we will need to return to the quoting step with your employer to adjust the details. Once you've picked up your ride and the lease period has started, neither refunds nor exchanges will be permitted. Ensure you're confident in your choice before beginning the hire period.

  • Yes, your ride is covered by all standard warranties. In accordance with the Consumer Guarantees Act 1993, the retailer ensures that all equipment, including your ride, meets the quality and standards as if it was sold directly to you as a consumer. This means you receive all the rights, guarantees, and warranties associated with your ride, including the right to require repair or replacement of any defective item without any additional cost. If any issues arise, you can make a claim in line with these guarantees and warranties.

  • Absolutely not! While the scheme is designed to promote cycling to work, there's no obligation to ride every single day. Just ensure your bike is primarily used for commuting to, and possibly between, workplaces. Whether you cycle daily, weekly, or whenever suits you, the choice is yours.

  • The responsibility for maintaining the bike rests with you, the employee. Think of it as taking care of something you will own one day. However, for warranty claims or specific concerns, you can always approach the local WorkRide-approved retail store where you collected your ride. They're there to assist and make the journey smoother for you!

  • No, to enjoy the tax benefits and savings, the full ride cost must be channeled through the Workride scheme. However, if you need additional equipment, you can purchase it directly from the retailer in-store.tion

  • Certainly, you can participate even if you're on wages. However, there are some practical considerations to be aware of. Especially for those on zero-hours contracts where there isn't a guaranteed set of working hours, there might be periods without earnings. This can make the salary sacrifice aspect challenging because, without a consistent salary, the employer might find it difficult to recover their costs. So, while it's possible, you'll need approval from your employer to ensure the arrangement is feasible for both parties.

retailer FAQs.

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  • With WorkRide, you can offer compelling discounts to customers, but still retain most of your original sale price, making it easier to close sales. As a partner, you'll be showcased on our store map, reaching approved customers from small businesses to large organizations across New Zealand. Best of all, there's no upfront cost to become a partner store; Workride only charges when successful sales occur.

  • Partnering with WorkRide involves minimal costs to you as a retailer. There is no upfront fee to join the program. However, there is a success fee for each transaction processed through WorkRide to cover administrative and platform costs. Additionally, while WorkRide promotes partners and brings in customers, retailers are still responsible for their own in-store operational expenses. Any promotional or discount offers specific to WorkRide customers will also be at the discretion and cost of the retailer. It's essential to review the full Agreement to understand any other potential financial implications or commitments.

  • Upon an employee's selection of equipment from the retailer through the Workride platform, the retailer provides a quotation for the chosen product. Once WorkRide approves the quote, a purchase order (PO) is issued to the retailer. When the employee presents a collection certificate and approved photo ID at the retailer's location, the retailer verifies these through the WorkRide platform before handing over the equipment. Subsequently, the retailer invoices WorkRide for the equipment at the previously quoted price. The payment made by WorkRide to the retailer for the invoice finalizes the ownership transfer of the equipment to WorkRide, but the retailer retains risk until the equipment is in the employee's hands.

  • Signing up as a partner is a streamlined process. Typically, after submitting the required documentation and meeting the necessary criteria, approval can be obtained within 2 business days.

  • Yes, partners will be provided with WorkRide branded point-of-sale materials to display in-store. This includes banners, posters, and informational brochures to help promote the partnership and inform customers about the benefits of WorkRide.

  • Absolutely! WorkRide offers comprehensive training tools and resources to ensure that retailers are well-equipped to handle customer inquiries and promote the scheme effectively. This includes online tutorials, training manuals, and additional support if required. For further support and advice please contact the Retail Team at support@workride.co.nz

  • Once onboarded as a partner, you'll receive continuous support from the WorkRide team. This includes access to our support hotline, periodic training sessions, marketing assistance, and any updates or changes to the program.

  • No, partnering with WorkRide does not impose any exclusivity requirements. Retailers are free to collaborate with other brands or initiatives while benefiting from the partnership with WorkRide.

  • Absolutely! Retailers are encouraged to offer promotions or discounts to WorkRide customers. This not only attracts more customers but also strengthens the partnership between WorkRide and the retailer.

  • WorkRide has a dedicated customer service team to handle any disputes or issues. In case of a dispute, the team will collaborate with the retailer to ensure a swift and satisfactory resolution for all parties involved.

  • The purchasing price from Workride to the retailer remains static, based on the initial quote when the order was placed. For tax compliance reasons, we can't alter the ride's price without initiating a new order process. If there's a substantial price variation, the customer has the option to cancel the original order and re-quote the ride at the updated price, but this will postpone the collection timeframe.

  • Per our Retailer service agreement, the employee can cancel their order before using their pick-up code in-store. In such instances, neither Workride nor the Employee are liable for costs the retailer incurred up to that point in arranging the order. To reduce the risk of unnecessary expenses for retailers, Workride only issues the Purchase Order once payment is secured from the employer. This ensures all ride order formalities, including payment, are complete with the sole remaining step being the customer's pick-up. While there might be rare instances where the retailer incurs costs due to cancellations, we will assess these situations individually and refine our processes if needed.

  • Yes, if a customer has mistakenly chosen the wrong size or colour, they can exchange it for the correct one without restarting the entire order process. However, this is applicable only if the model and the price remain consistent with the original order.

  • Customers can cancel their order anytime prior to using their pickup code. If an order is cancelled, we'll inform you promptly. To change the selected ride under the WorkRide scheme, the customer must cancel their current order and initiate a new quote. This restarts the acquisition process, ensuring the newly selected ride adheres to our compliance and regulation standards.

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